| 1 | 111 | 1 | 2022 | 11 | Yen, H.R., Hu, P.J.-H., Liao, Y.-C. and Wu, J.-Y. | Effects of the managers goal orientation on frontline service employees service–sales ambidexterity conversion | 是 | 第三順位 | Journal of Service Theory and Practice | 32 | 737761 | Service–sales ambidexterity, Goal orientation, Development inducements, Change-related self-efficacy, Conservation of resource |
| 2 | 109 | 2 | 2021 | 7 | Yen, H.R., Hu, P.J.-H. and Liao, Y.-C. | Transforming the role of frontline service employees for cross-selling | 否 | 第三順位 | Journal of Services Marketing | 35 | 428-441 | Frontline service employees, Cross-selling, Learning goal orientation, Multilevel influences, Change communications, Meaning-making |