◎系所教育目標：
1、具備理論與實務之專業管理人才。
2、建立寬廣與正確之服務人生態度。
3、追求全人教育以及重視專業訓練。 |
| ◎核心能力 | 關聯性 |
| 1.企業管理專業能力 | 5 關聯性最強 |
| 2.獨立思考創新能力 | 5 關聯性最強 |
| 3.溝通領導合作能力 | 5 關聯性最強 |
| 4.國際觀與外語能力 | 4 關聯性稍強 |
| 5.人文關懷服務能力 | 4 關聯性稍強 |
◎本學科內容概述：
本學科主要介紹品質管理相關理論與應用、以及重要品質分析工具，內容包括瞭解品質觀念、設計並確保品質、品質實踐、以及品質系統持續改善等。 |
◎本學科教學內容大綱：
1. 不同品質觀點（Differing Perspectives on Quality）
2. 品質理論（Quality Theory）
3. 全球供應鏈品質與國際品質標準（Global Supply Chain Quality and International Quality Standards）
4. 策略性品質規劃（Strategic Quality Planning）
5. 顧客的聲音（The Voice of the Customer）
6. 市場的聲音（The Voice of the Market）
7. 服務品質設計（Designing Quality Services）
8. 產品與製程設計的品質與創新Quality and Innovation in Product and Process Design
9. 供應鏈品質管理（Managing Supplier Quality in the Supply Chain）
10. 品質工具（The Tools of Quality）
11. 統計品質改善（計量值/計數值）（Statistically Based Quality Improvement for Variables/ Attributes） |
◎本學科學習目標：
This course aims to provide students with both theoretical concepts and practical examples of quality management, and help them apply the philosophy and skills effectively to achieve lower cost, higher productivity, and enhance competitive ability in business environment. |
| ◎教學進度： |
| 週次 | 主題 | 教學內容 | 教學方法 |
01
09/11 | Introduction | Briefly introduce the Course Syllabus (e.g., course objectives, course description, content, Grading policy, references) will be covered in this semester | 講授、討論。 |
02
09/18 | Ch. 1 Differing Perspectives on Quality | (P.20, F.1-8 The Deming Value Chain; P.21, F. 1-9 Basic Economic Level Model) | 講授、討論。 |
03
09/25 | Ch. 2 Quality Theory | (P.43, F. 2-4 The Theoretical Model Underlying the Deming Method; P.56, T. 2-8 Quality Improve Content Variables; P.57, F.2-7 A Categorization of Quality Management Content Vaiables;P.59, F.2-8 A Theoretical Framework for Quality Management) | 講授、討論。 |
04
10/02 | Ch. 2 Quality Theory | (P.43, F. 2-4 The Theoretical Model Underlying the Deming Method; P.56, T. 2-8 Quality Improve Content Variables; P.57, F.2-7 A Categorization of Quality Management Content Vaiables;P.59, F.2-8 A Theoretical Framework for Quality Management) | 講授、討論。 |
05
10/09 | Ch. 3 Global Supply Chain Quality and International Quality Standards | (P. 67, F. 3-3 Global Factors That Affect Quality-Related Decisions; P.73, F. 3-6 Baldrige Award Framework; P.85, T.3-10, Comparison of the Baldrige Award, Deming Prize, and European Quality Award Model; P. 91, F. 3-8 European Quality Award Model; P.88~P.91, ISO9000: T. 3-13~ T. 3-17; P. 92, T.3-18 ISO14001) | 講授、討論。 |
06
10/16 | Ch. 4 Strategic Quality Planning | (P.115~116, T. 4-1~T. 4-4 Cost of Quality: P.118, F.4-1 Lundvall-Juran Model; P.125, F.4-4 Hoshin Planning; P.129, F. 4-5 Life-Cycle Costs of a Hamburger ) | 講授、討論。 |
07
10/23 | Ch. 5 The Voice of the Customer | (P. 141, F. 5-1 Reactive Customer-Driven Quality Model; P.142, F.5-2 Four Components of CRM Process; P.148, F.5-3 Gaps and the Service Quality Model) | 講授、討論。 |
08
10/30 | Ch. 8 Designing Quality Services | (P.239, F. 8-2 SERVQUAL Expectations Survey; P.240, F. 8-3 SERVQUAL Perceptions Survey) | 講授、討論。 |
09
11/06 | Midterm Exam | Midterm Exam | 口頭報告、講授、討論。 |
10
11/13 | Ch. 9 Managing Supplier Quality in the Supply Chain | (P.264, F. 9-1 Porter's Value Chain; P.267, T. 9-1 Supplier Development Approaches; P.273, T. 9-3 QS9000 ISO/TS 16949 Selections; P.277, T. 9-4 Alpha and Beta Risk; P. 279, F. 9-5 Various OC Curves) | Midterm Exam。 |
11
11/20 | Ch. 9 Managing Supplier Quality in the Supply Chain | (P.264, F. 9-1 Porter's Value Chain; P.267, T. 9-1 Supplier Development Approaches; P.273, T. 9-3 QS9000 ISO/TS 16949 Selections; P.277, T. 9-4 Alpha and Beta Risk; P. 279, F. 9-5 Various OC Curves) | 講授、討論。 |
12
11/27 | Ch. 10 The Tools of Quality | (P. 296, F. 10-1 Quality System Model;P.297, F.10-2 Logical Map of the Order for the Basic Seven (B7) Tools; P.315, F. 10-20 Three New Tools for Management; P.315, F. 10-21 Four Other New Tools for Management; P. 316, F. 10-22 Seven Management and Planning Tools Typical Flow; P.328. F. 10-33 Balanced Scorecard Example) | 講授、討論。 |
13
12/04 | Ch. 10 The Tools of Quality | (P. 296, F. 10-1 Quality System Model;P.297, F.10-2 Logical Map of the Order for the Basic Seven (B7) Tools; P.315, F. 10-20 Three New Tools for Management; P.315, F. 10-21 Four Other New Tools for Management; P. 316, F. 10-22 Seven Management and Planning Tools Typical Flow; P.328. F. 10-33 Balanced Scorecard Example) | 講授、討論。 |
14
12/11 | Ch. 12 Statistically Based Quality Improvement for Variables | (P.380, T. 12-1 Variables and Attributes;P.386, F.12-10 Control Chart Evidence for Investigation; P.397, T. 12-4 Summary of Variables Chart Formulas [X-bar, R, X, s, Median]; P.399, F. 12-18 Process for Selecting the Right Chart; P.402, F. 12-21Population and Sampling Distributions; P.402, Capability Studies: Cpk & Ppk) | 講授、討論。 |
15
12/18 | Ch. 13 Statistically Based Quality Improvement for Attributes | (P.423, T. 13-2 Summary of Chart Formulas [p, np, c, u]; P.424, F. 13-8 Process for Selecting the Right Chart; P.425, F.13-9 Bathtub-shaped Hazard Curve) | 口頭報告、講授、討論。 |
16
12/25 | Ch. 7 Quality and Innovation in Product and Process Design/
Final Report | (P.204, F. 7-2 QFD Layout: The House of Quality; P.221, F. 7-14 FMEA Steps; P.222, F. 7-16 FMEA Form)/
Final Report | 口頭報告、講授、討論。 |
17
01/01 | Final Report | Final Report | 口頭報告、講授、討論。 |
18
01/08 | Review | Review | 口頭報告、講授、討論。 |
◎課程要求：
1.除不可抗拒因素外，請務必出席。
2.為確保學習品質，採不定時隨堂點名，缺席而未請假者，視為曠課。
3.分組作業與報告不得抄襲，若經發現，抄襲及被抄襲者，皆以零分計算。 |
◎成績考核
課堂參與討論20% : 隨堂Q&A、平時出席
期中考30%
書面報告20% : 期中分組作業
口頭報告30% : 期末分組報告 (含 .pptx file) + 期末考 (if any)
補充說明：1.考試以英文命題為主。
2.有關報告內容、分組方式與時程安排等相關事宜，將視實際修課人數進行協調後確認。 |
◎參考書目與學習資源
（1）Foster, S. Thomas (2010), Managing Quality：Integrating the Supply Chain, 4th Ed., Prentice Hall (智勝書局). (Text Book)
（2）羊恩媺 譯 (2018)，變化點管理：面對全球化蝴蝶效應，「應變力」是勝出關鍵（作者：原嶋茂），方言文化。
（3）楊素芬 (2006)，品質管理，二版，華泰書局。
（4）劉漢容、陳文魁 (2005)，品質管理—六準差式，滄海書局。
（5）傅和彥、黃士韜 (2004)，品質管理，三版，前程企業書局。
（6）呂執中、張立穎 (2010)，國際品質管理，四版，滄海書局。
（7）李茂興 (1999)，管理概論：全面品質管理取向（by Michael J. Stahl），弘智書局。
（8）范書愷等編譯 (2002)，品質管理 (The Management and Control of Quality by Evans & Lindsay)，華泰書局。
（9）孫本初審訂 (2001)，全面品質管理100種方法 (by Gopal K. Kanji & Mike Asher)，智勝書局。 |
| ◎教材講義 請改以帳號登入校務系統選擇全校課程查詢方能查看教材講義 |